FAQs


Answers about locations, insurance, cost, schedule, equipment requirements, privacy, and how sessions are attended.

Click here to view our Notice of Privacy Practices

Insurance Accepted:  Please call about insurance coverage.  Coverage is policy specific.  We will check your benefits for you.

Cost and Payment:  Payment is securely made by credit card on your client portal.

Video Chat Phone
20 Minutes $70 $70
30 Minutes $100 $100
45 Minutes $150 $150
1 Hour $200 $200
1.5 Hours $250 $250
Email $60 to respond to each email of 300 words or less. Expected response time is 24 hours, excluding weekends and holidays.
Texting $60 to respond to each text of 200 words or less. Expected response time is 24 hours, excluding weekends and holidays.

Our Mission

At Life’s Canvas, we are committed to:
> Improving the lives of our clients
> Creating results
> Healing clients inner and outer-worlds
> Teaching clients how to heal, manage and develop themselves

Our Areas of Specialty

Relationships, Couples, Depression, Anxiety and Worry, Career Counseling, Self-Esteem, Adolescents, Transitions, Spiritual Wellness, Burnout, Grief and Loss, Emotional Balance, Substance Abuse, Parenting Training, Family Issues, Crisis Intervention, Trauma and abuse, Assessment

How Video Chat Sessions Work

Video Chat sessions take place on through the client portal, or by using Vsee.  If you use Vsee, do not email me using my email address connected to Vsee.  Upon registering on the client portal you will see your appointment time.  To attend the appointment simply use a device with a camera, microphone, speakers, and screen.  If using video conferencing on the client portal simply click on your appointment and then click on “start session”.  If you use Vsee, you will recieve an email invitation to Vsee from me, and you will have to download Vsee to your device.

How Phone Sessions Work

Phone sessions simply take place by you calling Ray at 585-857-6122 at your appointment time.

How Email Sessions Work

Email sessions take place on the client portal.  Upon registering on the client portal, and speaking to Ray about your email sessions, you will be able to secure message “email” Ray.  Ray will respond to your emails within 24 hours time, excluding weekends and holidays.

How Texting Sessions Work

Texting sessions take place by using Signal Private Messenger.  After speaking to Ray about receiving texting sessions, and registering on the client portal, you can begin your texting sessions.

How to Handle Technology Issues

Technology issues are not expected.  However, if you do encounter technology issues when trying to attend your session you can call Ray at 585-857-6122 or use this link as an alternative way to video chat with Ray.

Locations

State: New York
State: Georgia

Privacy

All communication between you and Ray is designed to either take place via a phone call, or by using strong encryption.  All records are also kept using strong encryption and security procedures.  Please to not text Ray using standard SMS texting since it is not secure.

Notice of Privacy Practices

Your Information. Your Rights. Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights
You have the right to: 
Get a copy of your paper or electronic medical record
Correct your paper or electronic medical record
Request confidential communication
Ask us to limit the information we share
Get a list of those with whom we’ve shared your information
Get a copy of this privacy notice
Choose someone to act for you
File a complaint if you believe your privacy rights have been violated

Your Choices
You have some choices in the way that we use and share information as we: 
Tell family and friends about your condition
Provide disaster relief
Include you in a hospital directory
Provide mental health care
Market our services and sell your information
Raise funds

Our Uses and Disclosures
We may use and share your information as we: 
Treat you
Run our organization
Bill for your services
Help with public health and safety issues
Do research
Comply with the law
Respond to organ and tissue donation requests
Work with a medical examiner or funeral director
Address workers’ compensation, law enforcement, and other government requests
Respond to lawsuits and legal actions

Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record 
You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this. 
We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address. 
We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you
If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated
You can complain if you feel we have violated your rights by contacting us using the information on page 1.
You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
We will not retaliate against you for filing a complaint.

Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
Share information with your family, close friends, or others involved in your care
Share information in a disaster relief situation
Include your information in a hospital directory
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
Marketing purposes
Sale of your information
Most sharing of psychotherapy notes
In the case of fundraising:
We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures
How do we typically use or share your health information? 
We typically use or share your health information in the following ways.
Treat you
We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.
Run our organization
We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services. 
Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities. 
Example: We give information about you to your health insurance plan so it will pay for your services. 
How else can we use or share your health information? 
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes.                                                                                            
For more information see:  www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health and safety issues
We can share health information about you for certain situations such as: 
Preventing disease
Helping with product recalls
Reporting adverse reactions to medications
Reporting suspected abuse, neglect, or domestic violence
Preventing or reducing a serious threat to anyone’s health or safety
Do research:       We can use or share your information for health research.
Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Information will be shared in the following cases:
An indication of child abuse or neglect is occurring or has occurred.
An indication that abuse or neglect of an incapacitated adult is occurring or occurred.
If you threaten to harm yourself.
If you threaten to harm another person.
If you gravely disabled and unable to care for yourself.
The disclosure of a previously unreported felony crime that was committed.
To assist relevant authorized personnel (doctors, nurses, etc.) in the event of a medical emergency.
To report the misconduct of other professionals.
Respond to organ and tissue donation requests                                                                                         
We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests
We can use or share health information about you:
For workers’ compensation claims
For law enforcement purposes or with a law enforcement official
With health oversight agencies for activities authorized by law
For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities
We are required by law to maintain the privacy and security of your protected health information. 
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and privacy practices described in this notice and give you a copy of it. 
We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind. 

Our Compliance Officer is available for any questions and to respond to any requests:
Raymond Barrett  585-857-6122
11/10/2016